Safety Center

• Always bring a friend or family member when viewing a property

• Schedule viewings during daylight hours when possible

• Meet in public areas first before going to the property

• Inform someone of your viewing location and expected return time

• Trust your instincts — if something feels wrong, leave immediately

• Verify the person showing the property is the actual landlord or agent

• National ID or passport verification

• KRA PIN validation

• Business registration confirmation (where applicable)

• Phone number and email verification

• Ongoing monitoring for suspicious activity

• Too good to be true: Luxury properties at unrealistically low prices

• Upfront payments: Demands for deposit before viewing the property

• Pressure tactics: Claims that others are about to book the same property

• No physical viewing: Reluctance to allow in-person property inspections

• Payment outside platform: Requests for direct bank transfers or mobile money

• Fake landlord: Someone claiming to be the owner of a property they don't own

• Use the Platform's messaging system for initial contact

• Never share sensitive personal information like bank details or ID copies

• Be cautious of requests to communicate via external apps or email

• Save all correspondence related to property inquiries and agreements

• Report any user who makes you feel uncomfortable or pressured